Terms of service

Welcome to House of Venus. These Terms & Conditions govern your use of our website and services. By accessing or purchasing from our store, you agree to be bound by the terms outlined below.

1. General Information

This website is operated by House of Venus. Throughout the site, the terms “we”, “us” and “our” refer to House of Venus.

By visiting our site and/or purchasing from us, you engage in our “Service” and agree to be bound by these Terms & Conditions, including any additional policies referenced herein.

2. Eligibility to Use

By using this website, you confirm that:

You are at least 18 years old, or using the site under supervision of a parent/guardian
You have the legal capacity to enter into binding agreements

3. Products & Services

All products are subject to availability
We reserve the right to limit quantities or discontinue products at any time
We make every effort to display product images and colours accurately; however, actual products may vary slightly

4. Pricing & Payments

All prices are listed in South African Rand (ZAR) and include VAT where applicable
We reserve the right to change pricing at any time without notice
Payment must be made in full at checkout via secure payment gateways

Orders will only be processed once payment has been successfully received.

5. Order Acceptance & Cancellation

We reserve the right to refuse or cancel any order at our discretion
In the event of cancellation, a full refund will be issued
We may contact you for additional information before accepting your order

6. Shipping & Delivery

Delivery timelines are estimates and may vary
We are not responsible for delays caused by couriers or external factors
Risk in the goods passes to you upon delivery

Please refer to our Shipping Policy for full details.

7. Returns & Refunds

Returns and refunds are handled in accordance with our Returns & Refunds Policy.

Customers may be entitled to certain rights under the Consumer Protection Act.

8. Intellectual Property

All content on this website, including:

Logos
Images
Product descriptions
Website design

…is the property of House of Venus and may not be used, copied, or reproduced without written permission.

9. User Conduct

You agree not to:

Use the website for unlawful purposes
Transmit viruses or malicious code
Attempt to gain unauthorized access to our systems

Any breach may result in termination of access.

10. Limitation of Liability

House of Venus shall not be liable for:

Indirect, incidental, or consequential damages
Loss of profits, data, or business
Any damages arising from use of the website or products, except where required by law

11. Privacy

Your personal information is handled in accordance with our Privacy Policy and applicable South African data protection laws, including the Protection of Personal Information Act.