Shipping policy

At House of Venus, we are committed to delivering your order safely and efficiently anywhere in South Africa. Please review our shipping policy below for full details on processing times, delivery options, and costs.

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays).
Orders placed after 2:00 PM will be processed the next business day.
During peak periods, promotions, or new product launches, processing times may be slightly extended.

2. Shipping Methods & Delivery Times

We currently ship nationwide across South Africa using trusted courier partners.

Standard Delivery: 2–5 business days
Outlying Areas: 3–7 business days

Delivery times are estimates and may vary depending on your location and external courier factors.

3. Shipping Costs

Shipping fees are calculated at checkout based on your delivery location and order size.
We may offer free shipping promotions from time to time, which will be clearly indicated on the website.

4. Order Tracking

Once your order has been dispatched, you will receive a tracking number via email
You can use this tracking number to monitor your delivery in real time.

5. Delivery Address

Please ensure your shipping address is accurate and complete.
House of Venus will not be held responsible for delays or failed deliveries due to incorrect or incomplete address details.

6. Delays & External Factors

While we strive to meet all delivery timelines, delays may occur due to:

High order volumes
Courier delays
Weather conditions
Public holidays

We appreciate your patience and understanding in such cases.

7. Failed Deliveries

If a delivery attempt is unsuccessful:

The courier may attempt redelivery or contact you directly.
Additional shipping fees may apply for re-delivery if the failure was due to incorrect details or unavailability.