Privacy policy

Last updated: April 8, 2026

House of Venus (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

Personal Information

  • Full name
  • Email address
  • Phone number
  • Shipping and billing address

Order Information

  • Products purchased
  • Payment details (processed securely via third-party providers)

Technical Information

  • IP address
  • Browser type and device information
  • Cookies and browsing behaviour
2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Communicate with you regarding your order
  • Provide customer support
  • Improve our website and services
  • Send marketing communications (only if you opt in)
  • Detect and prevent fraud or misuse
3. Legal Basis for Processing

We process your personal information in accordance with the Protection of Personal Information Act, based on:

  • Your consent
  • The necessity to perform a contract (e.g., fulfilling orders)
  • Compliance with legal obligations
  • Legitimate business interests
4. Sharing Your Information

We may share your information with trusted third parties, including:

  • Payment gateways (for secure transactions)
  • Courier and delivery partners
  • Marketing and email service providers
  • Website hosting and analytics providers

We ensure that all third parties handle your data securely and in compliance with applicable laws.

5. Cookies & Tracking Technologies

We use cookies to:

  • Improve your browsing experience
  • Remember your preferences
  • Analyse website traffic

You can choose to disable cookies in your browser settings, but this may affect website functionality.

6. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal, tax, or accounting requirements
7. Your Rights

Under the Protection of Personal Information Act, you have the right to:

  • Access your personal information
  • Request correction or deletion of your data
  • Object to or restrict processing
  • Withdraw consent for marketing communications

To exercise your rights, please contact us using the details below.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against:

  • Unauthorized access
  • Loss or misuse
  • Alteration or disclosure

All payments are processed via secure, encrypted systems

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

10. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with immediate effect.

12. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us: